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Property ManagementClient Experience

At NAI Burns Scalo, we’re committed to making our clients’ real estate journey smooth, enjoyable, and successful. We know that in the busy world of commercial real estate, an outstanding client experience makes clients happy, and allows owners to take a hands-off approach. Our tenant onboarding and amenity programming leads to a best-in-class client experience and increases overall retention.

Tenant Relations

Our services foster positive interactions and effective communication channels between property owners and tenants, ensuring satisfaction and retention in commercial properties.

Tenant Onboarding

Our onboarding process guarantees a smooth transition, offering a ceremonial ribbon-cutting to kickstart tenants’ journey. We provide a detailed contact list for personalized assistance and a robust work order system for satisfied leasing experiences.

Tenant Retention

Our property management company employs proactive measures to retain tenants, including personalized attention and enticing perks. Through regular check-ins and tailored assistance, we ensure tenants feel valued and supported throughout their tenancy.

Amenity Programming

Our property management company offers dynamic company amenity programming, featuring regular food truck rotations, exclusive Partner Perks discounts for residents, and other special events.

Partner Perks

We keep amenities and community in mind behind every build. With our Partner Perks program, this now extends well beyond our properties. All Burns Scalo clients can enjoy endless benefits, rewards, and discounts right at their fingertips.

Partner Perks Site

At NAI Burns Scalo, We prioritize delivering exceptional client experiences (CX), ensuring seamless tenant relations and unparalleled service for commercial property owners. Our dedicated team goes above and beyond to foster positive tenant experiences, addressing inquiries promptly and resolving issues efficiently. With a focus on communication and responsiveness, we build strong relationships with tenants, resulting in higher satisfaction rates and increased tenant retention.

We aim to make clients feel valued and supported throughout their property journey. Commercial real estate deals lead to sustained relationships with clients. Our focus on client experience aims to build trust, as well as success for our clients and team. In our practice, we’ve learned that happy tenants lead to happy owners.

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